Online Store Return Policy
Thank you for your interest in supporting us through the online buying club!
Which items may be returned?
You may return most unopened items purchased at our Online Store within 30 days of the original delivery. We cannot accept returns of items that have been damaged or opened; if fresh or frozen food items. Items must be in a condition suitable for resale, unless it has been given to you in a damaged condition.
What if an item is defective or is not what I ordered?
In the rare case that your order contains a defective item or we accidentally gave you the wrong item, we will provide you with a replacement at no charge. If you don't wish to receive a replacement item, we will credit your account fo the product amount. Please include all original packaging an attach a brief note explaining the defect, or indicate on your receipt the item error, when you collected it from your depot.
How do I return an item purchased from the Online Store?
Simply bring the product back to your depot. Email firstname.lastname@example.org for return authorization. Unauthorized returns will not be accepted. We will credit your charge account within 7 days of receiving the returned item.
Depot 1 - Monday (Valley Road)
Depot 2 - Tuesday (New Westminster)
Depot 3 - Wednesday (Commercial Street)
Depot 4 - Thursday (North Vancouver)
Depot 5 - Langley
Depot 6 - Abbottsford
Depot 7 - The Farm